1. Identity and Address of the Data Controller
ARKDIA Solutions (hereinafter "ARKDIA Solutions" or "the Controller"), based in Querétaro, Qro., Mexico, with official website https://arkdiasolutions.com, is responsible for the use and protection of your personal data in strict compliance with the principles of legality, consent, transparency, quality, purpose, loyalty, proportionality, and accountability.
For any questions or requests regarding this notice, our dedicated privacy desk can be reached at legal@arkdiasolutions.com and by phone at +52 (442) 161 01 23.
2. Processing Roles: Data Controller vs. Data Processor
To provide absolute clarity to our clients, users, and business partners, we operate under two distinct regulatory roles:
A) ARKDIA as Data Controller:
When collecting data directly from prospective clients, executives, corporate representatives, or web visitors through contact forms, inquiries, phone calls, or WhatsApp.
B) ARKDIA as Data Processor:
When our enterprise clients store, process, or manage databases and operational data within our cloud platforms (SEUS ERP, Condominium, custom bespoke software, or EDI integrations). In these instances, the client acts as Data Controller and ARKDIA acts as Data Processor in strict accordance with service agreements, Non-Disclosure Agreements (NDAs), and Service Level Agreements (SLAs).
3. Personal Data Collected
Depending on your interaction and the software services contracted or evaluated, we may collect the following categories of data:
Identification and Contact
Full name, company or organization, title, telephone number, corporate email address, and preferred contact channel (Phone or WhatsApp).
Operational Data in SEUS ERP (Freight Transportation)
Driver and operator information (full names, federal driver’s license numbers, tax IDs/RFC), fleet/vehicle data, plates, shipping routes, insurance, CFDI 4.0 invoices with Carta Porte supplement filed with Mexico's tax authority (SAT), consignee details, and GPS satellite tracking telemetry.
Administrative Data in Condominium
Property owner and resident names, lot/villa/apartment numbers, maintenance fee records, payment receipts, resident statements, and community incident logs.
Custom Development & EDI Integraciones
System integration parameters, electronic data interchange specifications (EDIFACT, ANSI X12), API configurations, and interconnecting enterprise transaction data.
Technical Browsing Data
IP address, browser type, timestamps, and strictly necessary functional session cookies for security and language persistence.
Important clarification: ARKDIA Solutions DOES NOT collect sensitive personal data under any circumstances (racial or ethnic origin, present or future health status, genetic information, religious, philosophical or moral beliefs, union membership, political opinions, or sexual preference).
4. Purposes of Data Processing
Primary Purposes (necessary for the existence and fulfillment of the service):
- Process, follow up on, and respond to sales requests, quotations, and live demonstrations of SEUS ERP or Condominium.
- Provision, configure, implement, and provide ongoing technical support for contracted software and applications.
- Electronic invoicing (CFDI), billing, payment reconciliation, and account administration.
- Enable required technical integrations with authorized external entities (SAT-authorized PAC providers for Carta Porte, GPS providers, and client EDI systems).
- Ensure system uptime, automated daily backups, and disaster recovery planning (DRP).
Secondary Purposes (optional, designed to improve your experience):
- Notify users about new features, system modules, and security enhancements.
- Conduct service quality and satisfaction evaluations.
You may object to secondary purpose processing at any time by sending an email to legal@arkdiasolutions.com without impacting primary services.
5. Cloud Infrastructure and Data Transfers
All technological infrastructure supporting our solutions is hosted and redundant across world-leading cloud hyperscalers: Amazon Web Services (AWS) and Google Cloud Platform (GCP).
These platforms hold rigorous global information security certifications (ISO/IEC 27001, SOC 1, SOC 2, SOC 3, and TLS 1.3 / AES-256 encryption standards).
Transfers to indispensable third parties:
- Cloud infrastructure providers (AWS and Google Cloud) for secure multi-zone hosting and storage.
- Authorized Certification Providers (PAC) authorized by the SAT for electronic stamping of CFDI and Carta Porte.
- Competent judicial or regulatory authorities solely upon formal statutory demand.
ARKDIA Solutions does not sell, lease, or transfer your personal information to third parties for marketing or advertising purposes.
6. Information Security and Confidentiality Measures
To safeguard your information against loss, alteration, destruction, or unauthorized access, ARKDIA Solutions maintains physical, administrative, and technical safeguards, including:
- Bank-grade encryption in transit (TLS 1.3 / HTTPS) and at rest (AES-256 via managed KMS keys).
- Fault-tolerant Multi-AZ architecture and geo-distributed daily backups.
- Perimeter protection with Web Application Firewalls (WAF) and volumetric DDoS defense via AWS Shield.
- Role-based access control (RBAC) enforcing least privilege principle.
- Strict Non-Disclosure Agreements (NDAs) signed with all team members and enterprise clients.
7. Exercise of ARCO Rights & Revocation of Consent
Under Mexican law, you have the right to Access your personal data, Rectify inaccurate details, Cancel data when no longer needed, or Oppose processing for specific purposes (ARCO Rights), as well as revoke consent previously granted.
Procedure to exercise your ARCO Rights:
1. Send a written request to legal@arkdiasolutions.com with the subject "ARCO Rights Request".
2. Specify the data subject’s full name and email address for communicating the resolution.
3. Attach official identification validating identity or legal representation.
4. Provide a clear and precise description of the personal data involved and the specific right you wish to exercise.
Official Form: ARCO Rights Application (Version 1.9)
Download the official editable application form to request access, rectification, cancellation, or opposition of your personal data with ARKDIA Solutions:
ARKDIA Solutions will issue a formal response within a maximum of 20 (twenty) business days from receipt. If substantiated, changes will take effect within 15 (fifteen) business days following notification.
9. Amendments to this Privacy Notice
This privacy notice may be modified or updated to accommodate legal amendments, internal policies, software updates, or new business offerings.
All modifications will be permanently available at this address with the date of the most recent revision.